Yingda has always attached great importance to the real needs and value demands of customers, rather than simply selling products. We hope to truly enable customers to achieve a surge in performance, industry expansion and brand value through products, while allowing the world to use high-speed, fast-connected all-fiber networks for barrier-free communications.
All products are provided with a complete installation accessories package so that customers can install them on the construction site without worries after receiving the goods. If the customer has customized needs, we will also communicate with the customer in a timely manner to avoid excessive purchases and save the customer's procurement costs.
For customers' questions about product functions and usage methods, our company will provide product installation and debugging videos so that customers can use them normally. At the same time, we will explain how to use the product to ensure that customers can operate it correctly.
Yingda provide customers with various technical support through telephone, email or online chat, and remotely assist customers in solving problems. At the same time, we will share with you in the form of blogs from time to time, using actual cases to help you solve wiring problems and technical problems.
Yingda respond within 24 housrs to customer complaints with plans. We conduct regular customer satisfaction surveys to understand customer needs, adjust company plans and product directions, help customers adapt to market changes and seize opportunities.
All our accessories generally have no shelf life. Fiber optic boxes and other accessories have a 3-year shelf life and can be used for about 5-20 years. If quality problems are confirmed during the warranty period, we provide free repair or replacement services. Please feel free to buy.
If conditions are met, our company accepts customer returns or exchange requests and replaces defective or inappropriate products for customers. Refunds are processed for customers according to the policy.
Profession team 24-hour multilingual service, clear and complete documents and certificates;Voice and video introduction, be the first to solve customers’ questions and problems.
Timely follow-up the progress of the production, take pictures and keep files to update customers.When goods ready, will help make shipment and follow every steps till goods arrive in good condition.
Keep in touch with customers, help solve possible problems or doubts, prepare for next order; update and share newly launched products or industry information.
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