Refund and Return Policy

At Yingda, we will provide a fiber optic warranty, we take great pride in designing and manufacturing high-quality fiber optic connectivity and fiber optic boxes with all sizes, colors, models and functions. However, our purpose as a company goes beyond this. We’re on a mission to make the world connection faster between people, community, country or the earth with our high-quality products and moral-driven actions.

To ensure your confidence in our product, we offer a worry-free warranty and set up a specific customer service team to provide assistance in case of any issues with our optical commnunication solutions. We hope this optical fiber products warranty gives you peace of mind and demonstrates our commitment to providing the best possible service.

We offer the following guarantees for your products:

Fiber Optic Product Warranty

The products manufactured by Yingda (the “warrantor”) are warranted to be free from defects in workmanship and materials under normal use and service. The warranty is in effect from the date of the shipment when the goods right is transferred to the customers (the “ purchaser”).

If any Yingda products fail to follow this fiber optic product warranty and which is determined by the warrantor. The warrantor will either repair or replace the defective products with new products in the next new orders.

1. Standard Limited Warranty

Products manufactured by Yingda (the“warrantor”) are warranted to be free from defects in workmanship and materials under normal use and service, or quantity less than the purchase order. The warranty is effect from the date of the shipment when the goods right is transferred to the customers (the “purchaser”). This limited warranty covers substantial defects in materials or workmanship and performance and quantity loss, which all follows the guidelines of the limited warranty.

2. Extended Warranty

This extended warranty is a prolonged warranty offered to valued Yingda customers in addition to the standard limited warranty.

3. Exclusions and Limitations for Fiber Optic Device

Due to the wide variety of optical fiber products and their wide applications, there are a large number of practitioners in trunk lines, branch lines or terminals. Since optical fiber products are not consumer goods, it is basically bare to move or re-use after construction, unless it is for repair, expansion or reconstruction. Yingda always try our best to cooperate with customers in providing pre-sales, in-sales and after-sales services to eliminate quality problems and ensure the smooth completion of customer projects. However, if the following problems occur, our company will not provide compensation or warranty.

• Third-party liability: Goods loss or damage due to customs reasons, customer forwarder’s, transportation or shipping company.

• The customer’s own bad construction or improper operation, or long time storage.

• Beyond the warranty period, liability cannot be determined.
• All Yingda goods have shipping records and specific record kept on file for 5 years for future reference. If it is verified that the goods are not our products, no compensation will be paid.
• Customer do not follow the instructions or user manual.
• The customer did not specify the requirements before placing the order, or requested changes after the goods were ready in good condition. Or there is no reply to the questions asked.
• Failure to cooperate in providing evidence.

4. Limited Warranty Process

When you meet the defective products or quantity shortage, please contact our sales representatives during 24 hours. The consultant will guide you on how to get the after-sale service.

Need help?

Yingda pleasure to hear from you and help solve any problems, we have a professional technical team to support you to build fiber optic network solutions.

Website: https://yingdapc.com

Email: sales@yingdapc.cn

Mobile: +86 18688982406

Thank you for choosing Yingda Photonic, and look forward to supporting fiber optic needs.